Refund Policy

Effective Date: May 24, 2025

At Laila Beauty Bar, we strive to provide excellent services and a seamless booking experience. This Refund Policy outlines the conditions under which refunds may be issued for services booked through our website, www.lailabeautybaar.com

Please note that this policy is to be read in conjunction with our Cancellation Policy, which is detailed in our Terms & Conditions.

1. General Principle

Refunds are generally not provided for services that have been rendered. Our focus is on ensuring client satisfaction. If you are dissatisfied with a service, please speak to us directly at the salon, and we will do our best to address your concerns.

2. Eligibility for Refunds (Pre-Service)

Refunds may be considered under the following circumstances before the service has been rendered:

Cancellations within Policy: If you cancel your appointment in accordance with our Cancellation Policy (typically 24 hours notice), and you have pre-paid for the service, you will be eligible for a full refund of the pre-paid amount.
- Example: If you cancel a £50 service 30 hours before the appointment and you paid online, you will receive a £50 refund.
Salon Cancellation: In the rare event that Laila Beauty Bar needs to cancel your appointment due to unforeseen circumstances (e.g., staff illness, equipment malfunction, natural disaster), you will be offered the option to:
- Reschedule your appointment at your convenience.
- Receive a full refund for any pre-paid services.
Booking Error (Genuine Mistake): If you can demonstrate a genuine booking error on your part (e.g., accidental double booking, booked the wrong service by mistake) and you notify us immediately, we may, at our sole discretion, offer a refund or allow you to adjust your booking, provided the service has not yet been rendered and it does not violate our cancellation policy. This will be assessed on a case-by-case basis.

3. Non-Eligibility for Refunds (Pre-Service)

Refunds will not be provided in the following pre-service scenarios:

Late Cancellations/No-Shows: If you cancel your appointment outside of our stipulated Cancellation Policy window (e.g., less than [e.g., 24 hours] notice) or fail to show up for your appointment, any pre-paid amounts will be retained as a cancellation/no-show fee, as outlined in our Terms & Conditions. No refund will be issued.
Change of Mind: If you simply change your mind about having a service and do not cancel within the policy timeframe.

4. Processing Refunds

All eligible refunds will be processed using the original method of payment.
Refunds typically take [e.g., 5-10 business days] to appear in your account, depending on your bank or payment provider.
We will notify you via email once your refund has been processed.

5. How to Request a Refund (for Eligible Cases)

If you believe you are eligible for a refund based on the criteria above, please contact us as soon as possible with the following information:

Your Full Name
Date of Appointment
Service Booked
Reason for Refund Request
Proof of Payment (if applicable)

You can contact us via:

Laila Beauty Bar

26 Cornhill Oxfordshire, Banbury OX16 5NG, United Kingdom Email: lailabeautybar@gmail.com

Phone: +44 7448 305747

6. Disputes

If you have a dispute regarding a refund or a service provided, we encourage you to contact us directly to resolve the matter amicably. We are committed to client satisfaction and will do our best to find a fair resolution.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. The "Effective Date" at the top of this page will indicate when the policy was last revised. Your continued use of the Website and our services after any such changes constitutes your acceptance of the new Refund Policy.